Terms and Conditions – Swift Movers Riyadh

Last Updated: 25/08/26

These Terms and Conditions (“Terms”) govern the use of moving and relocation services provided by Swift Movers Riyadh (“we,” “us,” “our”) to any individual or business (“you,” “customer,” “client”). By booking a service with us, you agree to the terms outlined below.

Services Covered

These Terms apply to all services offered by Swift Movers Riyadh, including but not limited to home shifting, office relocation, furniture moving, shop and store relocation, professional packing, commercial removal and intercity moving services across Riyadh and Saudi Arabia.

Quotes and Pricing

All quotes provided are estimates based on the information you share with us, including move size, distance, access conditions and services required. Final pricing may be adjusted if the actual scope of the move differs from the details provided at the time of quoting. Any changes to pricing will be communicated and agreed upon before work proceeds.

Booking and Confirmation

A booking is considered confirmed once you accept a quote and agree on a moving date, either verbally, in writing or through WhatsApp communication. We recommend booking in advance, particularly during peak seasons such as summer months or around religious holidays, to secure your preferred date.

Customer Responsibilities

To ensure a smooth move, you agree to:

Provide accurate information about the size, weight and nature of items being moved Disclose any items requiring special handling, such as fragile, valuable or hazardous items, in advance Ensure someone authorized is present at both pickup and delivery locations Prepare items for packing where applicable, unless professional packing has been included in your service Settle any outstanding balance according to the agreed payment terms

Prohibited Items

We do not transport hazardous, illegal, flammable or perishable items, including but not limited to firearms, explosives, gas cylinders, chemicals or live animals. Any such items found during the move will not be transported, and we reserve the right to refuse service if undisclosed prohibited items are discovered.

Damage and Liability

We take reasonable care in packing, handling and transporting your belongings. Where damage occurs due to our team’s handling, our damage protection coverage applies as outlined in your service agreement. We are not liable for:

Damage to items that were not properly disclosed or prepared by the customer Pre-existing damage or wear not caused during the move Damage resulting from improper packing by the customer, where packing was not part of the booked service Delays caused by circumstances beyond our control, including weather, road closures or force majeure events

Any damage claims must be reported within 48 hours of delivery, along with supporting details or photos, to be reviewed.

 Cancellations and Rescheduling

You may cancel or reschedule a booking by providing advance notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, depending on the scale of the move and resources already allocated. We will always aim to accommodate rescheduling requests where possible.

 Payment Terms

Payment terms will be confirmed at the time of booking and may include a deposit for larger or intercity moves, with the balance due upon completion. Accepted payment methods will be communicated during the quote process.

 Delays

While we aim to complete every move within the estimated timeframe, delays may occur due to traffic, weather, road conditions or unforeseen circumstances, particularly on intercity routes. We will communicate any significant delays as soon as we are aware of them.

Intercity and Long Distance Moves

For moves between cities, estimated travel times are approximate and may vary based on route conditions, weather, or seasonal traffic, including periods such as Hajj or Ramadan. Customers relocating during these periods are encouraged to book with additional flexibility in scheduling.

Right to Refuse Service

We reserve the right to refuse or suspend service if we determine that a move involves undisclosed prohibited items, unsafe conditions, or if the customer fails to meet the responsibilities outlined in these Terms.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website.

Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from services provided will be handled in accordance with applicable Saudi regulations.

Contact Us

If you have questions about these Terms and Conditions, please reach out through our Contact Us page or via WhatsApp.